When the customer receives the products, he must check if they correspond to his original order. He is also required to try the product he bought without
remove the accompanying tabs to make sure the product meets its order. otherwise it is considered that the product does not
is in the same condition in which it was delivered to him and his return is not accepted).
If it decides that it wants to change a product, it informs us directly electronically by email at uniqueshoes24@gmail.com or by phone at 2109902542,
Monday-Wednesday-Saturday 9.30 to 15.00 and Tuesday-Thursday-Friday 9.30-14.00 and 17.00-21.00 notifying us if he wants a change in number and / or color,
or whether it will replace the product with a new one from our website. The details that must be mentioned in addition to name, is the order number,
and the product code you want to change.
The process of changing the products is strictly done within 14 days from the day of their SHIPPING by uniqueshoes.gr .
A necessary condition for the return of any product is its accompanying with the original proof of purchase. If the product is not accompanied by
proof of purchase, the change can not be accepted under any circumstances.
The first change is free for shipments within Greece. In the second or third change, the shipping costs are borne exclusively by the customer
(€ 5 return + € 5 new shipment = € 10, if you choose the company cooperating with us, ELTA courier)
The shipment of the products for the first change must be done exclusively with the ELTA courier charging uniqueshoes.gr .
The return shipping address of the products is: Unique L.Eirini 24 Ilioupoli Athens PC16345
Important information for changing products:
The products must not be worn and / or worn, have not been washed, modified or damaged in any way.
No label must be removed, and their accompanying packaging must not be missing or altered.
(shoes, bags, accessories), which is part of the product.
In case of return of shoes, the original box of the designer should accompany the shoes and not someone else. The box is not the packaging
shipping of shoes. For this reason, labels or packing tapes must not be affixed to it.
If you have purchased a product belonging to the OUTLET category, you will need to select a product from the OUTLET category again to change it.
Products with a discount of 70% or more can NOT be changed, or refunded.
Products such as glasses, or jewelry can not be changed.
When the customer has selected the new product he wants us to send him, he informs us about it and if there is availability, and the product is equal
or higher value than the original purchase, we commit the new product awaiting its return. When the return of the product is completed and if
the returned product is in its original condition, accompanied by the purchase receipt, we send the new product to the address given to us
upon order, at our own expense again, within 5 working days.
If there is a difference in the price of the new product, this payment is made in two ways: by cash on delivery, or by deposit at the following
bank accounts and with Name of beneficiary ¨ASIMINA STAVROPOULOU E.E.D.
EUROBANK - IVAN: GR49 0260 0080 0003 0020 0603 033
NATIONAL - IVAN: GR15 0110 0890 0000 0894 4039 083
In the second case, in order to make the shipment, the customer must send by email (uniqueshoes24@gmail.com) the payment receipt.
In case of a second or even a third change, the shipping and delivery of the new products are entirely the responsibility of the customer, choosing whichever courier he wishes.
We suggest that the company cooperating with us, ELTA courier, be selected, so that the cost for the customer is € 5 return + € 5 new shipment = € 10
For more immediate service, we suggest that the communication regarding a product change or the status of an order that will be made by the customer, be made exclusively
via phone or e-mail and not via social media (facebook or instagram). On social media we are available for information about the products, their price
and their availability.
money return
Important information / cases for a refund
If, for any reason, the customer is not satisfied with his order, he has the right to withdraw from the remote contract he has
within fourteen (14) days from the day of shipment of the products, correctly completing the Withdrawal Form that accompanies the products
and by sending it directly to the email (uniqueshoes24@gmail.com). Otherwise he can contact us at 2109902542 informing us
for his desire.
Refunds are made the same way you paid (cash, deposit, or credit card).
For orders under € 60 (value of products, without shipping) NO refunds.
In this case the customer will have to make a change (in the value of the product, the amount without shipping).
For orders over € 60 (value of products, excluding shipping) the following applies:
Total product return. If all products are returned back, the customer will be charged the shipping and return costs. That is € 5 + € 5 = € 10
Partial return of products. If some products are returned from the original order, the customer will be charged only for their return costs. That is € 5
RETURN POLICY RETURN POLICY.
uniqueshoes.gr must package all products in the best possible way so that they reach their destination without damage. In case the customer
receives a product which has suffered serious damage to its packaging and has affected the product with damage, then this is considered defective and must be
to be replaced.
A product that has a proven and obvious manufacturing error is also considered defective. Products that show damage due to use and wear after
one month after purchase, they are not considered defective. The customer is also obliged to follow the washing instructions written inside
product label. If the washing rules are not followed, uniqueshoes.gr does not bear any responsibility.
If any of the above problems are found, the customer must contact directly by e-mail (uniqueshoes24@gmail.com) or by phone at 2109902542
and uniqueshoes.gr has the obligation to replace the defective product with a new one if it is available or with another one that the customer will choose.
Note of course that uniqueshoes.gr , in case of disagreement about the defect, has the right to return the products to the manufacturer for inspection,
to clarify whether the defect is structural or not. This of course requires some time up to 10 working days. Nevertheless, uniqueshoes.gr
will try to serve and inform the customer about the progress of the process as soon as possible.
The shipping and billing process is the same as that described above regarding product change.